Refund Policy
Last Updated: January 1, 2025
At LandArch Academy, we are committed to your satisfaction and confident in the quality of our landscape design courses. This Refund Policy outlines the terms and conditions under which refunds are granted for course purchases.
14-Day Satisfaction Guarantee
We offer a 14-day money-back guarantee on all course purchases. If you are not completely satisfied with your course, you may request a full refund within 14 days of purchase, subject to the conditions outlined below.
1. Eligibility for Refunds
1.1 Courses Eligible for Refunds
The following courses are covered by our 14-day satisfaction guarantee:
- Complete Garden Design Masterclass ($299.00)
- Sustainable Landscaping Professional ($349.00)
- Commercial Landscape Design ($399.00)
- 3D Landscape Visualization ($279.00)
- Urban Garden Planning Specialist ($259.00)
1.2 Refund Conditions
To be eligible for a refund, you must meet ALL of the following conditions:
- Time Limit: Refund request submitted within 14 calendar days of purchase date
- Course Progress: Completed no more than 30% of the course content
- No Certificates: Certificate of completion has not been issued or downloaded
- No Violations: No violation of our Terms and Conditions
- Valid Reason: Reasonable explanation for dissatisfaction provided
- First Purchase: Only one refund per customer per course
2. Non-Refundable Circumstances
IMPORTANT: Refunds will NOT be granted in the following situations:
- Refund request made after 14 days from purchase date
- More than 30% of course content has been accessed or completed
- Certificate of completion has been issued or downloaded
- Course access has been shared with unauthorized users
- Course materials have been copied, downloaded, or redistributed
- Violation of Terms and Conditions or acceptable use policy
- Previous refund already granted for the same course
- Purchase made during promotional periods with specific no-refund terms
- Technical issues on the user's end (incompatible devices, poor internet)
- Change of mind after completing significant portion of course
- Course bundles or packages (refunds apply to individual courses only)
3. Refund Request Process
3.1 How to Request a Refund
To request a refund, follow these steps:
- Submit Request: Email us at [email protected] with subject line "Refund Request - [Course Name]"
- Include Information:
- Your full name and registered email address
- Order/transaction number
- Purchase date
- Course name
- Detailed reason for refund request
- Wait for Response: We will review your request within 3-5 business days
- Receive Decision: You will be notified via email of approval or denial
3.2 Required Documentation
You may be asked to provide:
- Original payment confirmation email
- Screenshot of account dashboard showing course progress
- Detailed explanation of dissatisfaction
- Evidence of technical issues (if applicable)
3.3 Review Process
Our refund team will:
- Verify purchase date and transaction details
- Check course progress and certificate status
- Review account activity for Terms violations
- Evaluate the reason provided for refund
- Make a determination within 5 business days
4. Refund Processing
4.1 Approved Refunds
If your refund is approved:
- Notification: You will receive email confirmation of approval
- Access Revocation: Course access will be immediately revoked
- Processing Time: Refunds are processed within 5-7 business days
- Payment Method: Refund issued to original payment method
- Bank Processing: Allow 5-10 business days for funds to appear in your account
4.2 Refund Amounts
| Scenario |
Refund Amount |
| Full refund (all conditions met) |
100% of purchase price |
| Partial completion (15-30% progress) |
Reviewed case-by-case |
| Technical issues on our end |
100% or course credit |
| Duplicate purchase (accidental) |
100% of duplicate charge |
4.3 Denied Refunds
If your refund is denied:
- You will receive email notification explaining the reason
- Course access will remain active
- You may appeal the decision within 7 days
- Final decisions are made at our discretion
5. Special Circumstances
5.1 Technical Issues
If you experience technical problems preventing course access:
- Report Immediately: Contact support at [email protected]
- Troubleshooting: Work with our support team to resolve issues
- Extended Guarantee: Refund window may be extended if issues are on our end
- Course Credit: Alternative to refund for technical difficulties
5.2 Duplicate or Unauthorized Charges
For duplicate or unauthorized charges:
- Contact us immediately upon discovering the charge
- Provide transaction details and evidence
- Full refund processed within 3-5 business days
- No restrictions on course content access before refund
5.3 Course Quality Issues
If course quality does not meet our advertised standards:
- Report specific issues with detailed feedback
- We will investigate and rectify quality problems
- Refund or course credit may be offered
- Extended access period provided while issues are resolved
6. Alternatives to Refunds
6.1 Course Credit
Instead of a refund, you may opt for:
- Credit equal to purchase price for another course
- Credit valid for 12 months from issue date
- Can be applied to any course on our platform
- Non-transferable and non-refundable after acceptance
6.2 Course Exchange
Exchange your course for a different one:
- Available within 14 days of purchase
- Subject to price differences (pay difference or receive credit)
- Original course access revoked upon exchange
- New course subject to standard refund policy
6.3 Extended Access
For timing or pacing concerns:
- Request extended access period
- Additional support resources provided
- Personalized learning schedule assistance
- One-on-one consultation with instructor
7. Bundle and Package Purchases
7.1 Course Bundles
For purchases of multiple courses bundled together:
- Refund policy applies to entire bundle, not individual courses
- 14-day window starts from bundle purchase date
- No more than 30% of ANY course in bundle can be completed
- All courses in bundle must meet refund eligibility criteria
- Partial bundle refunds not available
7.2 Promotional Packages
Special promotional offers may have modified refund terms:
- Specific terms disclosed at time of purchase
- May include shorter refund windows or exclusions
- Acceptance of promotional terms is binding
- Standard policy applies unless otherwise stated
8. Chargebacks and Disputes
8.1 Chargeback Policy
IMPORTANT: Before initiating a chargeback with your bank or credit card company:
- Contact us first to resolve the issue
- Most issues can be resolved quickly through direct communication
- Chargebacks may result in immediate account suspension
- Legal action may be taken for fraudulent chargebacks
8.2 Dispute Resolution
For payment disputes:
- Email [email protected] with "Payment Dispute" in subject
- Provide detailed explanation and supporting documentation
- We will investigate within 3-5 business days
- Resolution options include refund, credit, or documentation
9. Exceptions and Special Cases
9.1 Medical or Personal Emergencies
In cases of serious medical issues or personal emergencies:
- Contact us as soon as possible with documentation
- Extended refund windows may be granted
- Alternative arrangements can be made (pause access, extended timeline)
- Each case reviewed individually with compassion
9.2 Military Deployment
For active military personnel facing deployment:
- Provide deployment orders or official documentation
- Full refund or indefinite access suspension available
- Course access can be resumed upon return
- No penalty or time restrictions applied
9.3 Course Discontinuation
If we discontinue a course you've purchased:
- Existing students maintain access for minimum 12 months
- Option for full refund or credit toward replacement course
- 30 days advance notice provided when possible
- All course materials remain downloadable
10. Geographic Considerations
10.1 International Purchases
For purchases made outside the United Kingdom:
- Same refund policy applies globally
- Currency conversions may result in slight variations
- Exchange rate at time of refund processing used
- Bank fees for international transactions non-refundable
10.2 Consumer Protection Laws
In addition to this policy:
- Consumer protection laws in your jurisdiction apply
- EU customers have additional rights under Consumer Rights Directive
- UK customers protected by Consumer Rights Act 2015
- Local laws may provide additional refund rights
11. Policy Updates
We reserve the right to modify this Refund Policy:
- Changes posted on website with updated "Last Updated" date
- Email notification sent for material changes
- Purchases made before changes subject to policy in effect at time of purchase
- Continued use after changes indicates acceptance
12. Contact Information for Refunds
13. Important Reminders
Before Requesting a Refund:
- ✓ Check that you're within the 14-day window
- ✓ Verify you haven't completed more than 30% of the course
- ✓ Ensure no certificate has been issued
- ✓ Review if issue can be resolved through support
- ✓ Consider course credit or exchange as alternatives
- ✓ Gather all necessary documentation
14. Frequently Asked Questions
Q: Can I get a refund if I don't have time to complete the course?
A: Our courses offer lifetime access, so there's no rush to complete. However, if you genuinely cannot proceed within the 14-day period and meet all other eligibility criteria, contact us to discuss options.
Q: What if I accidentally purchased the same course twice?
A: Duplicate purchases are fully refundable regardless of the 14-day window. Contact us immediately with your transaction details.
Q: Can I get a partial refund for a course I partially completed?
A: Partial refunds are not typically offered. If you've completed 15-30% of a course, we review on a case-by-case basis within the 14-day window.
Q: How long does it take to receive my refund?
A: Once approved, refunds are processed in 5-7 business days. Your bank may take an additional 5-10 business days to credit your account.
Q: What happens to my account after a refund?
A: Course access is revoked, but your account remains active. You can purchase other courses in the future.
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