Privacy Policy

Last Updated: January 1, 2025

LandArch Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website landarch-academy.com and purchase our landscape design courses.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase courses or services
• Subscribe to our newsletter
• Contact us via email or contact forms
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Device information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• Course Delivery: To provide access to purchased courses and educational materials
• Order Processing: To process transactions and send confirmations
• Customer Support: To respond to inquiries and provide technical assistance
• Communication: To send course updates, newsletters, and promotional materials (with your consent)
• Service Improvement: To analyze usage patterns and improve our website and courses
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (payment gateways)
• Email delivery services
• Website hosting and maintenance
• Analytics and marketing services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Third-Party Services

Our website uses the following third-party services:

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information. You can opt out using the Google Analytics Opt-out Browser Add-on.

4.2 Facebook Pixel

We use Facebook Pixel to measure advertising effectiveness and deliver targeted advertisements. Facebook's use of information is governed by their privacy policy.

4.3 Payment Processors

We use secure third-party payment processors to handle transactions. We do not store complete credit card information on our servers.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with courses and services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your account information at any time through your account settings.

7.2 Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link in each email or by contacting us directly.

7.3 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

7.4 Data Deletion

You can request deletion of your personal information by contacting us. Some information may be retained as required by law.

7.5 Data Portability

You can request a copy of your personal information in a structured, commonly used format.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.

12. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal information based on:

• Contractual Necessity: To fulfill our contract with you (course delivery)
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligations: To comply with applicable laws

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your rights, contact us using the information provided above.

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